The position is a combination of administration support, data capture, query resolution processes, client liaison, and general office support.
Responsibilities:
- Generate and follow up iComply documentation and update CRM.
- Capturing of:
- Monthly billing statements.
- Suspensions and reinstatements (including SMS communication to members).
- Gap claim requirements that were not submitted by the company.
- Weekly checking of the Discovery website for addition of dependant requirements.
- Assist Support Centre Consultants where and when required.
- Backup for Support and Admin Centre staff.
- Resolve complex medical aid claims.
- Follow up and investigate returned postal and other communication and update the database accordingly.
- Attend to specific client servicing needs.
- Assist with special Client and Practice related projects, where required.
- Assist with Wellness Days where required.
- Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business.
Minimum Requirements:
- 2 years relevant healthcare work experience within the financial services industry.
- Proficient in both spoken and written English and at least one other of the official South African languages.
#J-18808-Ljbffr
